Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I edit the items in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship?
• What is the return policy?
Guarantees
• Low Prices
• Privacy Policy
• Security
Pricing and Billing
• My first order was declined so why did you charge me twice?!
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I contact you?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Artwork Questions
• Can I put multiple designs on one screen?
• How should I format my artwork files?
• Where do I upload my artwork?
Screen Print Troubleshooting
• How do I prevent the ink from clogging in my screen?
• What kind of ink do I use for printing paper, cardboard, bags, etc?
• Which mesh count should I choose?
• Why aren't my screens washing out properly after exposing?
• Why is my plastisol print fading or cracking after washing?
• Why is my print coming out smudged or bleeding?
• Why is my print not coming out cleanly at the edges?
• Why is my print not lining up after flashing my garment?
• Why is my water based print fading after washing?